911 Operator

A REWARDING CAREER

SAFETY COMMUNICATIONS TECHNICIAN (911 OPERATOR)

The Akron Safety Forces Communication Center is proud to serve the diverse and thriving community of Akron. We are honored to have the opportunity to work alongside our police officers, paramedics, and firefighters to provide a long and fulfilling career.

FAQs

Benefits
City of Akron permanent, full-time employees and their eligible dependents are covered by a comprehensive health plan including emergency accident care, inpatient hospitalization, surgical, diagnostic services, outpatient services, prescription drug coverage, dental, vision and life insurance.

Paid time off benefits may include paid vacation, paid holidays, sick leave or paid leave.

All non-safety force employees are members of the Ohio Public Employees Retirement System (OPERS).

For additional information regarding benefits, contact the Employee Benefits Division at 330-375-2700.  Our benefits are designed to make you and your family secure now and in the future see: mycityofakronbenefits.com
Hiring Process
Qualified applicants will be notified of the written examination.

Specific dates, times, and locations will be announced.

The selection process will consist of a typing test and a competitive examination with credit for education and an extensive background investigation including a polygraph and other components. Candidates must achieve a minimum of 25 correct words per minute on the typing test in order to participate in the competitive examination. A passing score must be obtained on the competitive examination in order to receive credit for education.

TEST WEIGHTS: Competitive Examination 80%, Education 20%. The final appointment is contingent upon the candidate passing a comprehensive medical examination and psychological evaluation after receiving a conditional offer of employment.

Candidates must meet the qualifications and requirements listed in the announcement at the time of examination and at the time of appointment.

RESIDENCY: Candidates who have been resident citizens within the corporate limits of the City of Akron for at least one year immediately prior to the examination and who continue to reside within the corporate limits of the City of Akron throughout the remainder of the selection process will have 5 points added to their passing grades.

VETERANS: A veteran of the Armed Forces of the United States, honorably discharged from active duty, desiring a bonus of 5 points added to his/her passing grade, must submit proof of discharge in the form of a DD-214 with application.
Minimum Qualifications
Graduation from an accredited high school or GED. Currently certified for Emergency Medical Dispatch (EMO) and for LEADS/NCIC terminal operation and usage, or must obtain certifications during probationary period. No felony convictions.

Considerable knowledge of the functions and services of various departments and local agencies serving the community. Knowledge of specialized emergency programs and of emergency action plans. Knowledge of principles for providing excellent customer service.

Ability to accurately type at least 25 words per minute. Ability to take charge of conversations, function calmly, tactfully and courteously under emergency and high volume conditions while making accurate and timely responses to various alarms, prompts and requests for service. Ability to speak clearly and distinctly with appropriate use of pauses, emphasis and pronunciation. Ability to train others in all aspects of the work.

Skill in carrying out all communications and dispatching activity in relation to public safety operations. Skill in establishing and maintaining effective working relationships with other persons. Skill in the timely operations of computer equipment for entering, retrieving and evaluating safety communications information. Skill in providing excellent customer service. List of essential job functions available upon request.