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■ Akron Cares

Akron Cares Webform Akron Cares Webform

You may also print paper application by clicking HERE and mail or drop it off at the exterior drop box located Citi-Center building at 146 S. High Street, Room 211 Akron, OH 44308.


Akron Cares Eligibility

Emergency funding is available to eligible City of Akron residents who are having difficulty paying their Akron Utility Bill and are delinquent.  This program is made possible through generous donations from customers, city employees and community partners. 

In order to receive assistance, you must meet one of the following requirements:

  1. Have a letter of participation (must be dated and include name) from one of the following:
    • Supplemental Nutrition Assistance Program (SNAP, also known as Food Stamps or EBT) or WIC
    • Ohio Medicaid
    • Home Energy Assistance Program (HEAP) or Percentage of Income Payment Plus (PIPP)
    • Ohio Works First (OWF)
    • Ohio Public Housing Benefits


  1. Homeowner of the property and a current recipient of the Homestead Exemption as verified by Summit County Property Records. 


  1. If they do not have a letter of participation from one of the above they can verify (by (2) most recent pay stubs or SSI stubs) that household income is less than 300% of the federal poverty level (see Chart below)


Household Size Monthly Yearly
1 3,190 38,280
2 4,310 51,720
3 5,430 65,160
4 6,550 78,600
5 7,670 92,040
6 8,790 105,480
7 9,910 118,920
8 11,030 132,360


  1. Finances have been negatively affected by the COVID-19 pandemic and the individual is struggling to make utility bill payments due to this hardship.  Must provide documentation of hardship experienced due to COVID-19 (i.e.  Unemployment application, furlough letter, etc.)

General Information

  • Akron Cares will offer a credit of up to $175.00 credit towards an eligible delinquent City of Akron utility bill.
  • Funding is limited and is provided on a first come/first serve basis the relief program will run until funds are exhausted.
  • Customers will receive a credit on their account, which will be noted in the City’s utility billing system.

For questions, please contact Akron Public Utility Customer Service at (330) 375-2554 or 3-1-1

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Mayor Don  Plusquellic

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