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Residents

FORMS

Authorization to Turn on Water
The owner is providing authorization to turn on the water or leave the water on.  Heat must be on Dec 1st through April 1st.
 

Curb Service and Sewer Service Affidavits
If your property will be vacant for at least an entire calendar month, with a notarized affidavit we will suspend charges for curb service & recycling and sewer (properties without city water only). The affidavit must be completed by the deed holder of the property and signed by a notary. You must contact the business office once the home is occupied to resume curb service collection.
***NOTE: We will only credit a maximum of two (2) months of previously billed curb service.
 

Utility Bill Relief Affidavit
Customers that recently received a high water bill due to a toilet leak, burst pipe or an underground leak may be eligible for a reduction in the associated sewer charge (and water charge for an underground leak) if reported in a timely manner. 

To apply for a reduction, please submit a notarized Utility Bill Relief Affidavit within 10 business days of the high bill.  Please contact Customer Service at 330-375-2554 if you have any questions.
 

"No Extension Clause"
Landlords may prevent payment extensions by placing a request for "No Extensions" clause on an account.
 

Permission to act as Agent (ACH)
Deed holders may grant permission for a tenant to pay the water, sewer, and/or curb service/recycling bill by automatic monthly payment.
 

Permission to Act as Agent (Land Contracts)
Deed holders who have sold their property through land contract may grant permission to the land contract buyer to act as their agent in matters relating to water, sewer, and/or curb service/recycling collection service for the affected property.
 

Permission to Act as Agent Relocation/Realtor
For deed holders who are selling their property and wish to grant permission to a relocation company and/or realtor to act as their agent in matters relating to water, sewer, and/or curb service/recycling collection for the affected property.
 

Real Estate Licensee Temporary Service Contract
For real estate licensees who need the water and sewer service turned on temporarily for testing or an inspection. By using a ‘Real Estate Licensee Temporary Service Contract’ form, the licensee is taking full responsibility for the water and sewer service at the property while the contract is in effect.
 

Third-Party Notification
Our "Third Party Notification" program allows a customer to designate a "third party" to receive a copy of any past due bill. You can have peace of mind that there is someone else who will be notified of a bill payment problem.
 

Request to Turn Off Water
The owner is requesting to turn off the water.  There is a $40.00 fee associated with a voluntary shutoff and all property owners will be required to pay a $4.00 per month "availability fee" for fire service protection during the time the water is off inside the property.

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Mayor Don  Plusquellic

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