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Residents

■ Payment Options

We offer several options for paying your bill:

• Our automatic withdrawal program allows you to pay your bill automatically each month without writing a check. Your account balance is paid automatically from your checking or savings account with our secure process.  There are no processing fees with this option

Online payment is available 24 hours a day, 7 days a week.  Pay online by MasterCard ,Visa, American Express, Discover Card, Visa or MasterCard backed debit card, or electronic check though a secure payment service provided by Official Payments Corporation by clicking here.  A nominal service fee will be charged by Official Payments Corporation. 

• Our Interactive Voice Response (IVR) system is available 24 hours a day, 7 days a week. Pay online by MasterCard ,Visa, American Express, Discover Card, Visa or MasterCard backed debit card, or electronic check  check though a secure payment service provided by Official Payments Corporation by dialing 330-375-2554 and selecting option 2.  A nominal service fee will be charged by Official Payments Corporation. 

Mail your check or money order along with the remittance advice from the bottom of your bill  to Akron Utilities Business Office, PO Box 3674, Akron, Ohio 44309.  Please write your utility account number on your check or money order to ensure prompt and accurate processing of your payment.  Be sure to mail your payment well before the due date to avoid late fees and potentialk service disconnection.

• Our drop box, located outside the main doors at 1180 S Main St, is available for check or money order payments, no cash please.  Please write your utility account number on your check or money order to ensure prompt and accurate processing of your payment

 PLEASE NOTE - Payment in person at our 1180 S Main St office is currently suspended.  Please make your payment using one of the other payment options listed above.

 

Please note if  you pay your bill online through home banking, please list 'City of Akron' as the payee and the address is 146 South High Street, Room 211, Akron, Ohio 44308. Please include your 8, 9 or 10 digit account number located at the top of your bill.

 

If you have received a yellow disconnection notice, please do not mail your payment or place it in our drop box. Please make your payment in person, or at our web site or IVR system for immediate receipt. If you have any questions about your bill, call us at 330-375-2554.
 

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Mayor Don  Plusquellic

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