Contact Us

By Phone
Our customer service representatives are available to answer your water, sewer and refuse billing questions
Monday – Friday, 8:00 a.m. – 4:00 p.m. excluding City holidays.  Call 330-375-2554.

Pay-by-Phone and basic account information is available
24-hours per day via our automated phone system at 330-375-2554.
Please have your account number ready.

After hours, call 330-375-2420 to report emergencies
like water main breaks or broken fire hydrants.
 

   By Fax
330-375-2308
 

By e-mail
Click here to send us an e-mail.
 

By Mail
Please send correspondence such as address changes
and curb service affidavits to:
Utilities Business Office
1180 S Main Street, Suite 110
Akron, Ohio 44301-1253
Please do not mail payments to this address

Our offices located at 1180 S. Main Street (inside the Summit County Russ Pry Building) are to the public, 8:00am to 4:00pm