- Open an Account
- Reactivate or Inactivate Your Lawn Sprinkler Account
- Close an Account
- Payment Options
- Online Account Access
- Online Bill Payment
- Sign Up for Automatic Bank Draft
- Sign Up for Paperless Billing
- Request Payment Extension
- Helpful Forms
Open an Account
How to open an account
Residential Accounts
The City of Akron requires all accounts to be in the name of the recorded deed holder of the property. To open a residential account, please contact us after the deed has been recorded with the Summit County Fiscal Office. You may also provide us with a copy of the front page of your recorded deed or settlement statement by:
- faxing it to 330-375-2308;
- scanning and e-mailing it to [email protected];
- delivering it to 146 South High Street, Room 211 between 8:00 am and 4:30 pm, Monday through Friday; or
- mailing it to Akron Utilities Business Office, CitiCenter Building, 146 South High Street, Room 211, Akron, Ohio 44308-1894.
If the water service has been turned off at the street, please include a written request signed by the owner to turn on the water. Please submit your request at least one week before the desired date. For example, to have water service turned on the 10th, please submit your request 5 business days before that day.
Commercial/Industrial Accounts
The City of Akron requires all accounts to be in the name of the recorded deed holder of the property. To open a commercial or industrial account, please contact us after the deed has been recorded with the Summit County Fiscal Office and you forward a completed water contract . You may also provide us with a copy of the front page of your recorded deed or settlement statement and completed water contract by:
- faxing them to 330-375-2308;
- scanning and e-mailing them to [email protected];
- delivering them to 146 South High Street, Room 211 between 8:00 am and 4:30 pm, Monday through Friday; or
- mailing them to Akron Utilities Business Office, CitiCenter Building, 146 South High Street, Room 211, Akron, Ohio 44308-1894.
If the water service has been turned off at the street, please include a written request signed by the owner to turn on the water. Please submit your request at least one week before the desired date. For example, to have water service turned on the 10th, please submit your request 5 business days before that day.
Temporary Water Service
We provide temporary water service for construction and demolition purposes. Temporary meters are available in 3/4", 1-1/2" and 3" sizes. Please call 330-375-2027 for deposit and setting fees or see pages A-5 and A-6 of our Rules and Regulations for details.
