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U.S. Launch of [email protected] Starts in Akron


Program to Create Close to 300 Full-Time, Work-from-Home Positions Globally, 40 in Akron

City of Akron Press Release
From the desk of Annie McFadden
Published: 09-20-2018


Today, Mayor Horrigan welcomed eBay back to Akron to share details on a new program to be offered by the global commerce leader. At a press conference at Bounce Innovation Hub in downtown Akron today, eBay announced [email protected], the company’s first formal work-from-home program within the Global Customer Experience organization. The program will create close to 300 remote, full-time customer service positions globally, including 120 positions in the U.S., by the end of 2018. The company is immediately hiring over 40 new employees in Akron.

"[email protected] will allow us to get closer to our customers in the communities in which they live and work to better serve their needs. The caliber of applicants in the Akron area has exceeded our expectations, and we’re thrilled to officially welcome our first new hires into the eBay family," said Paul Gazeley, Head of North America Customer Service Operations at eBay.

All [email protected] employees will receive locally competitive pay and full-time benefits and will be fully integrated into the eBay community. In addition to receiving the technology necessary for their jobs, [email protected] teammates will receive five weeks’ paid virtual classroom and on-the-job training.

"We are thrilled to be selected as the first community for the [email protected] program in the U.S. We’ve found great partners in eBay through the Retail Revival program, and we are excited to continue to expand our relationship with the [email protected] program, which will benefit not only the Akron community but eBay buyers and sellers around the U.S.," said Mayor Dan Horrigan.

This announcement builds upon eBay’s recent investment in the Akron community through its Retail Revival program, which helps bring traditional brick and mortar main street businesses online and to new customers around the world. To date, the more than 100 small businesses in the program have sold to all 50 states and 60 countries.

eBay plans to expand [email protected] to more cities in 2019, as well as invest in new efforts to continue improving its customer service experience for both buyers and sellers. For more information about the company and its global portfolio of online brands, visit

For further information, contact:
Annie McFadden
Deputy Chief of Staff
166 S. High Street Akron, Ohio 44308
Phone: 330-375-2754
E-mail: [email protected]

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