City of Akron Temporarily Suspending Public Access to In-Person Customer Service Windows

Customer service desks in departments of Tax, Utilities, Zoning and Licenses and Assessments will temporarily cease serving customers in person

City of Akron Press Release
From the desk of Annie McFadden
Published: 03-16-2020

Akron, Ohio, March 16, 2020 – After careful consideration and to ensure the safety of the City of Akron citizens and employees, the City of Akron will be closing customer service departments to in-person visits effective immediately, until further notice. Please see the information provided below in regards to the various divisions and how they will be accommodating correspondence and payments during this time. 

Taxation Office - Customers may file their returns and make payments through the following:

• E-filing and making payment at https://online.akronohio.gov/1040/efile/

• Downloading and completing the form(s) at www.akronohio.gov/incometax and mailing it with supporting documentation to: Akron Income Tax, 1 Cascade Plaza #11, Akron, OH, 44308.

Tax Auditors can answer questions and assist customers by phone at (330) 375-2290.

Utilities Business Office – Customers may make payments through the following:

• Over the phone at (330) 375-2554.

• Online at http://www.akronohio.gov/billpay

• By mail to: Utilities Business Office, PO Box 3674, Akron, OH, 44309. 

• Drop off at the exterior depository slot located at 146 S. High Street.

The office will remain in operation to answer calls and process remote and drop-off payments.

Zoning – Submissions for Planning Commission, Board of Zoning Appeals, or Zoning Certifications can be handled by:

• Email sent to the City of Akron Zoning Division at [email protected]

• Mail sent to: 166 S. High Street, Room 405, Akron, OH  44308-1654

General questions can also be answered by phone at (330)-375-2350. 

Licenses and Assessments - Customers can submit and pay licenses, assessments and traffic camera tickets in the following alternative manners:

• License applications can be retrieved online at www.akronohio.gov/licenses

• Licenses applications and payments can be mailed to: 166 S. High Street, Suite 505, Akron, OH 44308.

• Traffic speed enforcement tickets can be paid online at www.violationinfo.com  or by mail to: City of Akron Automated Mobile Speed Enforcement Program, Payment Processing Center, PO box 35131, Seattle, WA  98124-5131

General questions can also be answered by telephone at (330)-375-2484. 

Department of Human Resources - The office will remain in operation to answer calls, speak to customers and process applications.

Employment Division

• Applications for employment can still be submitted through www.akronohio.gov/personnel

• Contact us at [email protected] or 330-375-2720 with questions regarding current employment process.

Employee Benefits

• Employees and retirees may contact Employee Benefits by phone at 330-375-2700.

• Forms and documents may be faxed to 330-375-2239 or by email to [email protected].

Please understand that these are temporary measures only in effect during the current outbreak. They are intended to enhance the City’s safety protocols in effort to protect the health of employees and the public. As further information develops, the City will react accordingly.

For further information, contact:
Annie McFadden
Chief of Staff
E-mail: [email protected]