Contact Us

Contact Us

Account Services
For all billing and account information contact:

Utilities Business Office:
Phone: (330) 375-2554
(M-F 8am - 4pm)

Water Distribution Division
For emergencies, including reporting leaks, main breaks or security concerns:
Phone: (330) 375-2420 (24-hour dispatch)

Engineering Technical Services

For water tie-in information outside of the city (Residential and Commercial)
contact: Joe Okolish
Phone: (330)-375-2690 X 1
(M-F 8am-4:30pm)
[email protected]  

For backflow information including commercial meters and backflow inspections
contact: Melissa Longfellow
Phone: (330)-375-2690 X 3
(M-F 8am-4:30pm)
[email protected]

For residential irrigation or hose bib irrigation information
contact: Lisa George
Phone: (330)-375-2690 X 5
(M-F 8am-4:30pm)
[email protected]

For new construction within City limits
contact: Plans and Permits
Phone: (330)-375-2010

Other Inquires

For information regarding the following:

• Meter services, including meter problems and water service turn on/off.
• Hydrant flushing
• Water quality changes, including health concerns

please visit the Water Distribution Division page.

 
Water Plant Division
For information regarding the following:

• Treatment process and plant operation
• Consumer Confidence Reports
• Fluoride application
• Water hardness

please visit the Water Plant Division page.

Watershed Division
For emergencies, including reporting suspicious activity or pollution within the Watershed, please contact your local law enforcement agency.

For information regarding the following:

• Lake Rockwell, LaDue, East Branch, and Mogadore Reservoirs
• Recreational activities at the reservoirs
• Education and community involvement
• Source water protection
• Plant tours

please visit the Watershed Division page.

311
For additional information or inquiries please visit Akron 311
or call 330-375-2311.