WELCOME TO THE WEB PAGE OF
THE UTILITIES BUSINESS OFFICE
We provide billing and customer service for water, sewer, refuse collection and recycling pick-up.
- Customer Service Email - [email protected]
- Customer Service Phone - 330-375-2554 - 8:00am to 4:00pm
- Customer Service Fax - 330-375-2308
NOTICE
Akron, Ohio, March 16, 2020 – After careful consideration and to ensure the safety of the City of Akron citizens and employees, the City of Akron will be closing customer service departments to in-person visits effective immediately, until further notice.. Please see the information provided below in regards to the various divisions and how they will be accommodating correspondence and payments during this time.
Utilities Business Office – Customers may make payments through the following:
- Over the phone at (330) 375-2554.
- Online at http://www.akronohio.gov/billpay
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Note: using other online payment providers may delay your payment posting and result in service disconnection
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- By mail to: Utilities Business Office, PO Box 3674, Akron, OH, 44309.
- Drop off at the exterior depository night slot located at 1180 S. Main Street.
The Utility Business Office will be open to answer calls from 8:00am to 4:00pm
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Additional Resources
- Akron Cares utility bill assistance program
- $5.00 credit offer
- Trash pick up, trash bin concerns or to schedule a large pick-up
The Utilities Business Office
Use the UBO payment drop box located at 1180 S. Main St (left above) to drop of check or Money order payments (NO CASH PLEASE).
Be sure to write your account number on your payment and include you bill remittance stub to ensure proper application to your account.
