We provide billing and customer service for water, sewer, refuse collection and recycling pick-up.

• Customer Service Email - [email protected]
• Customer Service Phone - 330-375-2554 - 8:00am to 4:00pm
• Customer Service Fax - 330-375-2308

NOTICE

Akron, Ohio, March 16, 2020 – After careful consideration and to ensure the safety of the City of Akron citizens and employees, the City of Akron will be closing customer service departments to in-person visits effective immediately, until further notice.. Please see the information provided below in regards to the various divisions and how they will be accommodating correspondence and payments during this time. 

Utilities Business Office – Customers may make payments through the following:

• Over the phone at (330) 375-2554.
• Online at http://www.akronohio.gov/billpay
• By mail to: Utilities Business Office, PO Box 3674, Akron, OH, 44309. 
• Drop off at the exterior depository night slot located at 146 S. High Street.

The Utility Business Office will be open to answer calls from 8:00am to 4:00pm

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