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Residents

Contact Us

                                              

                                                                                                                     

 By Phone

Our customer service representatives are available to answer your questions Monday – Friday, 8:00 a.m. – 4:30 p.m. excluding City holidays.  Call 330-375-2554.

Pay-by-Phone and basic account information is available 24-hours per day via our automated phone system at 330-375-2554. Please have your account number ready.

  After hours, call 330-375-2420 to report emergencies like water main breaks or broken fire hydrants.

 By Fax

330-375-2308.

 By E-mail

Click here to send us an e-mail.

By Mail

Please send correspondence such as address changes and curb service affidavits to:

CitiCenter Building
146 South High Street, Room 211
Akron, Ohio 44308-1894

Please do not mail payments to this address.

 In Person

 Utilities Business Office
CitiCenter
146 South High Street, Room 211
Akron, Ohio 44308

One hour of free parking is available in the adjacent CitiCenter parking deck. Reserved parking is available for Utilities Business Office customers on Level 2.

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Mayor Don  Plusquellic

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