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Residents

Contact Us

By Phone
Our customer service representatives are available to answer your questions
Monday – Friday, 8:00 a.m. – 4:30 p.m. excluding City holidays.  Call 330-375-2554.

Pay-by-Phone and basic account information is available
24-hours per day via our automated phone system at 330-375-2554.
Please have your account number ready.

After hours, call 330-375-2420 to report emergencies
like water main breaks or broken fire hydrants.
 


   By Fax
330-375-2308

 


By e-mail
Click here to send us an e-mail.
 


By Mail and In Person
Please send correspondence such as address changes
and curb service affidavits to:
CitiCenter Building
146 South High Street, Room 211
Akron, Ohio 44308-1894

Please do not mail payments to this address

One hour of free parking is available in the adjacent CitiCenter parking deck. Reserved parking is available for Utilities Business Office customers on Level 2


 

Top Requests
and Concerns


Mayor Don  Plusquellic

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